The following Terms & Conditions relate to the web site known as 'The Jigsaw (Puzzle) Doctor' (also referred to as 'the web site' in these terms and conditions) - provided by Quantum Enterprises.
Click here for our general
terms and conditions of service.
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Loss of customer property in the mail
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of customer property in the mail, from either the mailing of jigsaw puzzle pieces or photographs to Quantum Enterprises, or the mailing of jigsaw puzzle pieces or photographs back to the customer. The customer accepts full responsibility for any losses or damage when mailing jigsaw puzzle pieces or photographs to Quantum Enterprises, no matter what value (monetary or sentimental) that the jigsaw puzzle or photograph may have.
The customer has the option to use the 'standard' mail service, 'Signed for' service (recommended), or a Courier (through Parcel2Go) delivery service for the return of jigsaw puzzle pieces.
IMPORTANT: To avoid unnecessary customs duty, when completing the customs form please do not mark the value of the package as greater than US$ (£18). In addition, do not include a copy of the invoice as, if opened by customs, will be used as an indication of value. If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer.
Loss or damage by Quantum Enterprises
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of jigsaw puzzle pieces whilst providing the replacement jigsaw puzzle piece replacement service.
Important Note about the piece replacement process:
Loss or damage by the Customer
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of the replacement jigsaw puzzle piece once is has been received by the customer. (See also below).
Accuracy of replacement pieces
The replacement jigsaw puzzle pieces are hand-made and will be a good approximation of the original missing piece. The replacement pieces are not made from cardboard or wood. Instead, they are produced using a special epoxy putty that sets like hard plastic.
Please note the following:
Our contact information can be found at the main Quantum Enterprises website contact us
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