For customers in the UK who do not have access to the web, these instructions are also available in a mailing pack which can be printed out. The instructions are also available by writing to us at the address given in Step 2 below enclosing a stamped, addressed envelope. > Download Mailing Pack (UK only!)
We advise you to carefully read all of the instructions to prevent your order from being delayed.
A copy of the picture will help if you have it.
IMPORTANT: We MUST be sent the surrounding pieces. We cannot make your replacement piece from just a picture - even a photocopy, or an accurate tracing.
We require the surrounding jigsaw pieces to the one that is missing as they are physically used as a mould to make the replacement piece, in addition to being used for accurate colour matching. The surrounding pieces will, of course, be returned with the replacement piece.
We'll make your replacement piece(s) within 2 weeks of receipt. Please allow for postage times either side. (Postage to and from countries outside of Europe is typically 5 to 10 days).
Your hand-made replacement jigsaw puzzle piece will be a good approximation of the original missing piece. The replacement pieces are not made from cardboard or wood. Instead, they are produced using a special epoxy putty that sets like hard plastic.
* Believe it or not, the hardest jigsaw pieces to match are the ones that consist of one plain colour. Even more so if the colour is a very subtle shade. Blue pieces (such as sky) are particularly tricky.
Please also see our Terms & Conditions.
Complete the jigsaw puzzle and identify the missing piece(s)
to be replaced.
Put the surrounding pieces in a good quality envelope, along
with your details.
Send us a copy of the picture from the box.
Make your payment.
First put the jigsaw puzzle together to check for the missing piece(s).
Measure the LARGEST dimension (including the 'lugs') of the hole for the piece(s) to be replaced and make a note for later as this will affect the price.
If there are two or more adjacent missing pieces they will be replaced by one larger replacement piece. Please measure the LARGEST dimension (including the 'lugs') of the hole of all the missing pieces together and purchase this as a single, larger piece.
Edge pieces cost the same as inner pieces.
Please send the surrounding 24 pieces to your missing piece and include any edge pieces if necessary.
If the missing piece is a corner piece, then you only need to send the surrounding 8 pieces.
If you are sending pieces from a jigsaw that has lots of different shaped pieces (or 'whimsies') that don't fully interlock, please make sure that you send enough pieces so that there is a stable set of pieces that cannot move against each other.
Old wooden jigsaw puzzles are usually cut like this, and the Jigsaw Doctor needs enough pieces to be sure of the shape of the hole that the missing piece occupies.
Put the pieces in a good quality padded envelope or packet.
Ideally the pieces should be packed assembled and with some support. There are different ways to do this:
Please provide the following information with your jigsaw puzzle pieces:
Mail the jigsaw puzzle pieces, and required information to:
The Jigsaw Puzzle Doctor,
c/o Quantum Enterprises,
4 The Old School House,
Lower Sea Lane,
IMPORTANT: The Jigsaw Doctor (Quantum Enterprises) will not be held responsible for jigsaw puzzle pieces lost in the mail. Please see our terms and conditions for more information.
The customer is liable for all postage costs. We will not accept postage charges for the surrounding pieces being sent to us.
You can skip this step if you are happy to let the Jigsaw Doctor try and re-create the missing part of the image using clues from the surrounding pieces. However, if your missing piece contains an important part of the picture then a picture of it will help us make the best replacement.
We DO NOT need a picture of the completed jigsaw showing the missing piece(s).
We request the picture from the box so that we can see the part of the image that is missing. A PHOTOGRAPH OF THE PUZZLE WITH THE PIECE MISSING DOES NOT PROVIDE US WITH THE INFORMATION WE REQUIRE.
Here's how you can send us a picture:-
Whether you scan the box lid, or take a photo, an emailed version of the photo is much more useful than a printed out version that has been mailed to us.
Please note that it is a picture of the missing section of the jigsaw puzzle picture that we require (i.e. FROM THE BOX LID), and not a photograph of the puzzle with the missing piece.
Don't worry if you can't get the whole box or picture on the scanner. You only need to send the part of the picture that contains the missing piece(s).
If you have a digital image of the puzzle picture, then you will be able to upload it in a special section on the payment page.
If you have a hard copy (printed out photo, box lid section or poster), please put it in the envelope with your surrounding jigsaw pieces and information.
You can skip this step if you are redeeming a Gift Certificate.
Please make payment as soon as you are ready to send us the surrounding pieces. That way we will have your order and know to expect them in the mail.
View Prices and Shipping Information (Opens in a new window)
All customers may pay for the Jigsaw Doctor service on-line using PayPal or by credit card (A PayPal account is NOT REQUIRED to pay online).
UK customers may also pay by cheque or postal order made payable to 'Quantum Enterprises'. (Also see the important notice in the orange boxout).
If you wish to purchase more than one replacement piece, simply change the quantity on the payment page.
If you have a double-sided jigsaw, and want both faces of the piece reproduced, please go to the 'Extra Options' category and add this service to your shopping basket. This is in addition to the main replacement service, which you should also add to your shopping basket.
Once the Jigsaw Doctor has received your order you will receive confirmation by e-mail. You will also receive confirmation when we receive your surrounding pieces in the mail.
Your order will take up to 14 days to process from receipt of your surrounding pieces.
Please allow for international postal delays. Credit card debits will be securely made in your own currency.
NOTE: Customers in the UK paying by cheque or postal
UK customers should still click the payment button below if you wish to pay by cheque or postal order.
You will be taken to our main shopping website where you will be asked to provide your details. Select 'Print Order Form' as the payment option. The printed order form, which will contain all of your details and order, can then be placed in your envelope with the surrounding pieces. Please make Cheques and Postal Orders payable to 'Quantum Enterprises'.
Clicking on the above button
will take you to our main shopping website where you will
be asked to make your payment.
UK customers should still click the payment button above if you wish to pay by cheque or postal order. You may choose the 'Print Order Form' rather than PayPal option.