Here is some of the feedback we've had from satisfied customers:
My answer to all the questions was a big “5 out of 5”. You were amazing and I appreciate the fact that I was able to receive the missing piece prior to the movers coming to pack me out. I have placed your e-mail in my favorites and will be more than happy to pass on your name.
Again, thank you for all that you have done. - MH (Italy)
Not quite a perfect colour match. But very good.
I was impressed with the complete package you offer, from keeping me informed, acknowledging receipt of pieces sent to you, and a quick turnaround. I buy quite a lot of second hand jigsaws from charity shops and Ebay so It's reassuring to know that I'm able to replace pieces if I need to. Thank you. - PB (UK)
I don't often use the internet for ordering items, but even I found it easy.
As I know the missing piece I can see which it is. But the new piece is a very good match on colour and shape. The puzzle is complicated, and is shaped, and the missing piece was an edge bit.
The piece was made and returned well within the two weeks quoted, which allowing for the Christmas post I thought may not happen.
It was very useful to receive the email to say it had been received. Thank you. - TR (UK)
I found the whole procedure very easy and straightforward and the end result was perfect.It took me nearly a year to finish this 5000 piece puzzle and to find one piece was missing was pretty annoying-so you can imagine how pleased I was to find the jigsaw doctor. - JB (UK)
Thank you for a job well done. TF (South Africa)
Amazing to see how accurate color and sizing were. Very pleased! - ADM (USA)
Had to re-read a couple of steps but nothing you couldn't understand after taking your time to look properly
Couldn't notice the replacement
I was surprised that you could match the picture mosiac piece so well - very impressed
Very good service. Quick delivery and prompt responses to any queries I had
Very impressed with the quality and service of Jigsaw Doctor. No suggestions for improvement as far as I am concerned. - SK (UK)
Very clearly laid out web site with easy to follow instructions. In my view, this could not be improved upon.
Excellent [Value for money]. To buy a replacement for the limited edition jigsaw that I had would have cost about £30.
Excellent fit. Amazing! [Image Match ]
Excellent communication and speed of service. Very reasonable price and an amazing end product. I would not hesitate to use this service again and would recommend it to others. - JB (UK)
I received your package and the new puzzle piece is perfect. I'm grateful I found you compliments of google. - KD (USA)
...it's as if the piece was never missing the person/people who made the replacement piece are true experts and artists. - AH (USA)
Puzzle pieces arrived in today's mail and look/fit perfectly. Thank you very much for your careful work. - KD (USA)
Virtually perfect and even the slight imperfection is barely visible - I've had worse fits from 'regular' puzzle pieces!
Colours are a very good match indeed - again you have to get very close to notice any difference.
Very easy, very efficient and good value. Put the smile back on my daughter's face when she realised she would have a complete Van Gogh painting on her wall after all!
Thank your very much for the perfect match to the missing piece of my jigsaw.
I am delighted with my now complete picture of Queen Mary's Dolls' House.
Missing just one piece out of 1500 was really disappointing but now, thanks to my daughter find you on the 'Web', I am very happy.
Many thanks again for your quick service and excellent expertise.
very cheap - really good fit - very difficut to spot the replacement - very fast [service]
we had to look on the back of the pieces to spot the replacement [it] was that good thanks so much
(Wooden Jigsaw piece replacement)
To let you know I received the puzzle pieces today. Thank you very much for a speedy service. The pieces look great. I have not taken them out of the bag yet but I certainly would not be able to tell which ones you made from the originals.We may have more later. If so I will contact you. Thank you very much again for a great service.
(Old collectible cardboard jigsaws)
Fit: Absolutely incredible.
Quality Of Image: Amazing detail.
General Comments: Great communications. It was truly a pleasure doing business with the doctor.
Absolutely fabulous!!! Thanks very much. Will definitely use you again (though it might take a while to complete the next puzzle).
- Lynda Immerman (Israel)
...I appreciated the prompt personalized email message confirming receipt of my order verifying the quality of the image I sent via email attachment. I also thought the turn around time was excellent as I now have a complete puzzle! Thank you.
- L G-S (USA)
Many thanks for your excellent service once again. It is much appreciated and I shall no doubt need your services again before too long. Thanks again.
Excellent service - would recommend (the Jigsaw) Puzzle Doctor for a very good service for missing pieces for jigsaw puzzles.
I am absolutely delighted with the replacement jigsaw pieces - Many thanks!
Your service has been excellent - notifying me upon receipt of emailed order, and then informing me of receipt of the jigsaw pieces.
(Antique wooden jigsaw puzzle piece replacements)
The restored puzzle has arrived safely and I must say I'm impressed - in fact very impressed!
Just a thank you for your excellent and efficient service and I will certainly use your company again. The replacement was very good quality and it is nice to see the jigsaw completed.
I wanted to write a short note telling you what a great job you did with the missing jigsaw puzzle piece. My wife is going to frame White Christmas and hang it on the wall.
"I received my replacement jigsaw peices today as your email said that I would. I am very impressed with the product and with the speed that my order was executed. As I often buy jigsaws from charity shops there is sometimes the risk that there may be peices missing. If that happens I would not hesitate to use your services again ."
What a sterling service!! We are so pleased with the replacement piece you have made for our 6,000 piece puzzle....we shall now get on with having it framed and I will challenge anyone who comes round to find the piece that you made!
Take care and I will definitely use your service again!
Thanks Andy. A really good job !
Instructions are very clear. And you inform at each step. This is also very comforting. Thank you
I did not expect this quality. You surprised me. It is really perfect.
I give 6 (for image quality) = Impossible to spot :)
I showed the piece to all of my friends.
The pieces arrived and are in place. Can't tell which ones are the replacements. Thanks a million!
MC (USA) (13,200 piece puzzle)
I will admit that I did not have very high hopes for the replacement of my puzzle piece but you have far exceeded my hopes and expectations.
I hope that I won't lose any more pieces to puzzles but, if I do, I know where to come. Great job.
I am overjoyed with the results. This puzzle means so much to me and now that it is complete and so perfect I am very thrilled. Thanks again,
- Pam Roberts (USA)
At first I had my doubts considering the Jigsaw Doctor is in the UK & I'm from Australia. After a few questions regarding the whole process, I am more than pleased with the results! I would highly recommend the Jigsaw Doctor to anyone else who needs that missing piece replaced!
- Betty (Australia)
I have received the puzzle pieces back from you & would like to thank you for the amazing jb you've done.
I am really happy with the results & will recommend you to my friends & family.
- Toby Moth (UK)
The fit is perfect!...Can't tell you how great it was to have this final piece fitted in. Of course there is a story behind every puzzle... I couldn't be happier. You made my day!
- LaVonne Wilkeson (USA)
Just to say that the jigsaw pieces arrived yesterday and we are delighted with the replacement piece. We think you provide a great service and it is so comforting to know that our special shaped puzzle can be completed once again. Many thanks
- Mrs Purser (UK)
I have today, received my jigsaw pieces and a BIG thank you for such an excellent job - 110%. I never would have believed that it would be that good....not that I doubted you for one minute.
I am sure my grandsons will be thrilled.
In the past I have known of people who have thrown out jigsaw puzzles with only one piece missing......what a waste.
And thank you again.
- Hilda Cooper (Australia)
Website ordering extremely easy. Excellent value - has doubled the value of my vintage puzzle. Great fit. Great match - only noticeable that it doesn't belong to the puzzle as the colour of the cardboard is different on the reverse. Great communication. Overall great service that I don't think can be improved upon - high recommended.
- Jackie Bouchard (UK)
This is an excellent service which I would highly recommend. My initial request comprised a missing piece of sky between the masts of a tall sailing ship which incorporated 4 extremely faint (almost imperceptible and thinner than a human hair)ropes, at different angles, stretching between the two masts. Not only did the piece fit exactly in the appropriate hue of the sky around it, but the ropes were all there, completely compatible with the surrounding pieces. No longer will I put puzzles with missing pieces back in the cupboard to "never be done again", I'll contact "The Jigsaw Doctor".
- Ron C. (Australia)
Good news! As you predicted, my jigsaw puzzle piece was waiting when I returned from holiday! It looks fantastic...thank you, thank you, thank you!
Now I can seal and frame my puzzle that took nearly 6 months to complete and kept me busy while healing from a broken shoulder!
I have been passing the details of your web site to other puzzle enthusiasts that I know and they are happy to know that the service exists in the event they need to replace a piece or pieces.
I appreciated your quick and informative emails as well - they took the 'doubt' out of using your service and helped to assure me that I would be able to finish my puzzle.
- Cheryl Lardi (Australia)
I contacted the Jigsaw Doctor about an old quite rare Waddington's Plan-a-Jig jigsaw from the 1970s I have, which had one pice missing. I sent the surrounding pieces, scan and payment as requested and within a week a replacement piece arrived, which is such good quality you cannot tell from looking at the now cmplete jigsaw that it was ever missing. Won't hesitate to use them again for other jigsaws, when cost effective to replace a missing piece or two...
- Neil B (UK)
Hi, Andy. WOW!!! The replacements are wonderful! I will have no hesitation in giving your details to anyone who asks about replacement pieces.
- Candy Lovegrove (UK) (Wooden Jigsaw Puzzle)
Hi, Andy. I have received the pieces and am "over-the-moon" with them. I have photographed the two puzzles and will email them to you when I've downloaded them. They are great and you are a real artist!
- Candy Lovegrove (UK) (Wooden Jigsaw Puzzle)
I just received my jigsaw puzzle replacement piece, and it is just
perfect!!! I was so upset when the piece went missing. The puzzle was given to me several years ago by my mother-in-law, who is no longer living, and every Christmas my daughter and I put it together. I can't thank you enough for fixing it. Thank you!!!
- Melinda Jones (USA)
I am soooooooooooo happy with my puzzle piece!.
Thank you, thank you, thank you...
- Barbara Lambert (USA)
I have used this service several times and am always very pleased with the results. You make the beautiful jigsaws with a missing piece or two into fabulous,saleable jigsaws. Thanks so much!
- Candy Lovegrove (nostalgiagames.net) (UK)
Have just received our parcel of four replacement pieces and my wife and I are quite astounded by the quality of your work. Thank you.
There is ofter some trepidation in committing to such services online and by international post.
However in the case of Jigsaw Doctor, the quality of the finished product is worth waiting for.
- Russ Fritz (Australia)
i will tell you this after 1 year doing a puzzle and find out that you are missing a piece well i dont have to tell you anything . but having jig saw doctor on you side that is relive . it is worth the money the color the matching , thanks jig saw doctor . ps as soon i put the puzzle on a frame i will send the picture thank again.
- John Scirica (USA)
Just to say the replacement pieces have arrived and the jigsaw put together. It looks great now it is complete. Thank you.
- Jane Crockett (UK)
I was impressed with how quickly I received my missing piece. It isn't perfect in fit or colour, but it's so close that it can only be detected by really looking for it. I'm very happy with my purchase and would definitely use this service again if I needed it in the future.
- Kaitlin Vandendriessche (Canada)
Easy to use service and payment by cheque was useful, fast turnaround as well. Very impressed with replacement, can't detect which piece was missing.
- Phil White (UK)
Your replacement jigsaw piece filled a void that fitted above and beyond that which the 999 others ever could have.
Yours fitted itself a place in our hearts.
I hope that our photos can fit such a place on your website.
I have no doubt that we will be scheduling an appointment with the Jigsaw Doctor PHD another time again soon.
Steve Price & Luke Taylor (UK)
- Andy Pazell (USA)
Wow, what a great job you have done with replicating the missing piece. I am so impressed. The fine detail is amazing and very very accurate. I would not hesitate to use you again. Thank you!
- Mhairi Frew (UK)
Thank-you for the replacement puzzle piece which arrived today. I am most impressed with your service. Not only speedy but the quality of the replacement was such that even an "eagle-eye" perfectionist like myself cannot identify it as not being original - and I know where to look! I had reservations about how authentic it would look and more particularly whether pieces with a dark colouring would be less successful at copying, as I couldn't see an example on your website. I thought the chamfer that is on the original piece wouldn't be reproduced well or that the finish may look a little "flat". None of these doubts were realised, however.
The whole process was easy and hassle-free.Well done, for giving such excellent service. That's not a comment that can be used frequently these days. I'd have no hesitation to use your service again - though ironically of course, I hope I don't have to!! No hesitation to recommend it either.
Thanks once more.
- Martin York (UK)
wow! highly recommended. twice used & another fantatsic repair with blazing fast service!
- Andy Pazell (USA)
Just received my replacement piece and would like to say how pleased I am unless you knew it looks like the original piece well done.
- Ian Mason (UK)