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The following Terms & Conditions relate to the web site known as 'The Jigsaw (Puzzle) Doctor' (also referred to as 'the web site' in these terms and conditions) - provided by Quantum Enterprises.
Click here for our general
terms and conditions of service.
(This will open in a new window and take you to the main
Quantum Enterprises website)
Check with the Manufacturer
Before proceeding with the use of this service the customer is advised to contact the manufacturer of the jigsaw puzzle, particularly if it is a
relatively new puzzle, to see if they will replace the missing piece or
the whole puzzle.
Loss of customer property in the mail
The customer accepts that Quantum Enterprises will not be held
liable in any way for loss or damage of customer property in
the mail, from either the mailing of jigsaw puzzle pieces or
photographs to Quantum Enterprises, or the mailing of jigsaw
puzzle pieces or photographs back to the customer. The customer
accepts full responsibility for any losses or damage when
mailing jigsaw puzzle pieces or photographs to Quantum
Enterprises, no matter what value (monetary or sentimental)
that the jigsaw puzzle or photograph may have.
The customer has the option to use the 'standard' mail service, oir 'Signed for' service (recommended) for the return of jigsaw puzzle pieces.
International Delivery
IMPORTANT: To avoid unnecessary customs duty or tax, when completing the customs form the customer is advised to mark the package as having ZERO VALUE. This is because the pieces are not an import as such, and although it may be considered that the pieces are irreplaceable, their intrinsic value is negligible. In addition, the customer is advised NOT TO INCLUDE A COPY OF THE ORDER/INVOICE because, if the parcel is opened by customs, they will use the order value on the invoice rather than the value on the customs form to calculate the duty or tax. If above is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer.
In addition, the customer is advised NOT TO USE FEDEX as they may charge the Jigsaw Doctor high import duty costs to receive a package which we will have no option but to pass this cost on to the customer.
Loss or damage by Quantum Enterprises
The customer accepts that Quantum Enterprises
will not be held liable in any way for loss or damage of jigsaw
puzzle pieces whilst providing the replacement jigsaw puzzle
piece replacement service.
Important Note about the piece replacement process:
Loss or damage by the Customer
The customer accepts that Quantum Enterprises will not be held
liable in any way for loss or damage of the replacement jigsaw
puzzle piece once is has been received by the customer. (See
also below).
Accuracy of replacement pieces
The
replacement jigsaw puzzle pieces are laser-cut and will be a
good approximation of the original missing piece.
Please note the following:
1. The replacement pieces will be made from the same material (e.g. cardboard, MDF or plywood) but the material colour on the reverse may not match the originals.
2. Colour matching of the image will be as close as possible to the original. The hardest jigsaw pieces to match are the ones that consist of one plain colour. Even more so if the colour is a very subtle shade. Blue pieces (such as sky) are particularly tricky. The customer accepts that colour matching is not guaranteed to be 100% perfect. (It will be difficult to spot the replacement without reasonably close examination).
Posters will be returned, but may be folded more than when received in order to fit in the mailing package.
Box lids will not be returned unless specifically requested, and may require additional postage for the return.
Image Discounts
The quoted discounts only apply to full colour, quality images. They do not apply to pieces that only contain one colour, or which have no discernible pattern or detail.Our contact information can be found at the main Quantum Enterprises website contact us
page.
Clicking the link button above will open a new window and take
you to the main Quantum Enterprises website.