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Terms and Conditions

The following Terms & Conditions relate to the web site known as 'The Jigsaw (Puzzle) Doctor' (also referred to as 'the web site' in these terms and conditions) - provided by Quantum Enterprises.

CONDITIONS OF SERVICE

GENERAL TERMS & CONDITIONS OF SERVICE

Click here for our general terms and conditions of service.
(This will open in a new window and take you to the main Quantum Enterprises website)

Check with the Manufacturer
Before proceeding with the use of this service the customer is advised to contact the manufacturer of the jigsaw puzzle, particularly if it is a relatively new puzzle, to see if they will replace the missing piece or the whole puzzle.

Loss of customer property in the mail
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of customer property in the mail, from either the mailing of jigsaw puzzle pieces or photographs to Quantum Enterprises, or the mailing of jigsaw puzzle pieces or photographs back to the customer. The customer accepts full responsibility for any losses or damage when mailing jigsaw puzzle pieces or photographs to Quantum Enterprises, no matter what value (monetary or sentimental) that the jigsaw puzzle or photograph may have.
The customer has the option to use the 'standard' mail service, oir 'Signed for' service (recommended) for the return of jigsaw puzzle pieces.

International Delivery

IMPORTANT: To avoid unnecessary customs duty or tax, when completing the customs form the customer is advised to mark the package as having ZERO VALUE. This is because the pieces are not an import as such, and although it may be considered that the pieces are irreplaceable, their intrinsic value is negligible. In addition, the customer is advised NOT TO INCLUDE A COPY OF THE ORDER/INVOICE because, if the parcel is opened by customs, they will use the order value on the invoice rather than the value on the customs form to calculate the duty or tax. If above is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer.

In addition, the customer is advised NOT TO USE FEDEX as they may charge the Jigsaw Doctor high import duty costs to receive a package which we will have no option but to pass this cost on to the customer.

Loss or damage by Quantum Enterprises
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of jigsaw puzzle pieces whilst providing the replacement jigsaw puzzle piece replacement service.

Important Note about the piece replacement process:

  • During the laser-cutting process some carbon residue is produced. This is cleaned off and usually does not leave any marks, but customer accepts that marking on the reverse, or very possibly the front face, of the original jigsaw pieces may occur.

Loss or damage by the Customer
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of the replacement jigsaw puzzle piece once is has been received by the customer. (See also below).

Accuracy of replacement pieces
The replacement jigsaw puzzle pieces are laser-cut and will be a good approximation of the original missing piece.

Please note the following:

1. The replacement pieces will be made from the same material (e.g. cardboard, MDF or plywood) but the material colour on the reverse may not match the originals.

2. Colour matching of the image will be as close as possible to the original. The hardest jigsaw pieces to match are the ones that consist of one plain colour. Even more so if the colour is a very subtle shade. Blue pieces (such as sky) are particularly tricky. The customer accepts that colour matching is not guaranteed to be 100% perfect. (It will be difficult to spot the replacement without reasonably close examination).

Posters will be returned, but may be folded more than when received in order to fit in the mailing package.

Box lids will not be returned unless specifically requested, and may require additional postage for the return.

Image Discounts

The quoted discounts only apply to full colour, quality images. They do not apply to pieces that only contain one colour, or which have no discernible pattern or detail.
No discount is available for poor, out of focus images, skewed photos, or photos of the hole where the missing piece is.
Discounts cannot be combined.
All discounts are dependent on approval by the Jigsaw Doctor.
The discount quoted is non-negotiable, unless an alternative better image can be provided.
You can ask us to preview images before placing your order using our upload facility.
If you claim an image discount and subsequently do not provide an image that meets are requirements, your order will be placed on hold until you reimburse us for the discount that was claimed in error.

CONTACT INFORMATION

Our contact information can be found at the main Quantum Enterprises website contact us page.
Clicking the link button above will open a new window and take you to the main Quantum Enterprises website.

The Jigsaw Doctor