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Terms and Conditions

The following Terms & Conditions relate to the web site known as 'The Jigsaw (Puzzle) Doctor' (also referred to as 'the web site' in these terms and conditions) - provided by Quantum Enterprises.

CONDITIONS OF SERVICE

GENERAL TERMS & CONDITIONS OF SERVICE

Click here for our general terms and conditions of service.
(This will open in a new window and take you to the main Quantum Enterprises website)

Loss of customer property in the mail
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of customer property in the mail, from either the mailing of jigsaw puzzle pieces or photographs to Quantum Enterprises, or the mailing of jigsaw puzzle pieces or photographs back to the customer. The customer accepts full responsibility for any losses or damage when mailing jigsaw puzzle pieces or photographs to Quantum Enterprises, no matter what value (monetary or sentimental) that the jigsaw puzzle or photograph may have.
The customer has the option to use standard or 'Signed For' delivery services for the return of jigsaw puzzle pieces. We strongly recommend that the customer uses such a service when sending jigsaw puzzle pieces to Quantum Enterprises.
The following mail services will be used. The maximum compensation that may be claimed against a lost delivery within the UK is included. These prices are not necessarily current, and the customer should visit Royal Mail (http://www.royalmail.com) to check the current compensation limits:

UK delivery - Royal Mail 1st Class Recorded Signed for

  • Proof of posting
  • Signature on delivery
  • Online confirmation of delivery
  • Up to £47 compensation

International Delivery - Airmail Signed For

  • All items are tracked until they leave the UK and in some cases on arrival in the destination country
  • Progress of your item can be checked online until it reaches the destination country's postal service as a registered item.
  • IMPORTANT: To avoid unnecessary customs duty, when completing the customs form please do not mark the value of the package as greater than US$ (£18). If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer.

Loss or damage by Quantum Enterprises
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of jigsaw puzzle pieces whilst providing the replacement jigsaw puzzle piece replacement service.

Important Note about the piece replacement process:

  • During the process of making the replacement piece, the epoxy putty may come into direct contact with the surrounding original pieces from the jigsaw - mostly the reverse. This usually does not leave any residue, but may leave some marks on the reverse of the jigsaw. The customer accepts that marking on the reverse, or very possible the front face, of the original jigsaw pieces may occur.

Loss or damage by the Customer
The customer accepts that Quantum Enterprises will not be held liable in any way for loss or damage of the replacement jigsaw puzzle piece once is has been received by the customer. (See also below).

Accuracy of replacement pieces
The replacement jigsaw puzzle pieces are hand-made and will be a good approximation of the original missing piece. The replacement pieces are not made from cardboard or wood. Instead, they are produced using a special epoxy putty that sets like hard plastic.

Please note the following:

  • The material used to reproduce your missing piece will be a different colour to the original cardboard or wood.
  • Colour matching of the image will be as close as possible to the original. The hardest jigsaw pieces to match are the ones that consist of one plain colour. Even more so if the colour is a very subtle shade. Blue pieces (such as sky) are particularly tricky. The customer accepts that colour matching is not guaranteed to be 100% perfect. (It will be difficult to spot the replacement without reasonably close examination).
  • The replacement piece will be a very snug fit. It is recommended that it is kept separate from the other pieces and placed in the jigsaw last.
  • The material used to make the replacement is very strong, but will break if mis-handled. If it is treated like other jigsaw puzzle pieces it will withstand normal use. The customer accepts that Quantum Enterprises is not responsible for damage of the replacement jigsaw puzzle piece unless it is due to a manufacturing defect.

CONTACT INFORMATION

Our contact information can be found at the main Quantum Enterprises website contact us page.
Clicking the link button above will open a new window and take you to the main Quantum Enterprises website.

The Jigsaw Doctor