All you need to do is send us the pieces that surround the missing piece.
A copy of the picture will help if you have it. (IMPORTANT: We cannot make your replacement piece from a picture alone)
Please carefully read the instructions below.
How To Place Your Order
First put the jigsaw puzzle together to check for the missing piece(s).
IMPORTANT: Please do not tape the pieces together or use BluTac or a similar self-adhesive product either on the front or the reverse of the pieces, as this may damage them.
If you are going to be able to send a scanned image of the picture from the box of your jigsaw puzzle, you only need send the surrounding (usually 8) pieces (see Figure 1), or 5 surrounding pieces if it is an edge piece that is missing (see Figure 1b)
Instructions for scanning your picture follow in step 3.
If you are unable to supply a copy picture from the box, then we recommend you send the surrounding 24 pieces (2 layers of surrounding pieces) from your jigsaw puzzle (see Figure 2), or 14 surrounding pieces if it is an edge piece that is missing (see Figure 2b)
The Jigsaw Doctor needs more puzzle pieces to construct the missing image if you are unable to supply a copy of the original.
If you are sending pieces from a jigsaw that has lots of different shaped pieces (or 'whimsies'), please make sure that you send enough interlocking pieces so that there is a stable set of pieces that cannot move against each other. If you feel that there is any chance that me may not be able to make the correct sized piece because there are not enough pieces, then add some more.
Repeat the above for each missing jigsaw puzzle piece to be replaced.
Note: Two adjacent missing pieces will be replaced by one larger replacement piece. Please make a purchase for only ONE replacement piece to replace two adjacent pieces.
Put the pieces in a good quality padded envelope or packet*.
* IMPORTANT: PLEASE DO NOT SEND YOUR JIGSAW PUZZLE PIECES IN ANY TYPE OF BOX, UNLESS YOU DO NOT WANT THE BOX TO BE RETURNED.
Our postage rates are based on return of the pieces in a padded envelope and will not cover the additional weight of a box.
Please also provide the following information on a piece of paper with your jigsaw puzzle pieces:-
- Your name
- Your full mailing address*
- Your telephone number (in case we need to contact you)*
- Your e-mail address*
- The title or name of the jigsaw puzzle, if you can find it. (Please look around on the jigsaw puzzle box).
- Gift Certificate Number (if you are redeeming a gift certificate)
Please remember to include your payment details or payment (see Step 4)
Mail the jigsaw puzzle pieces, and required information to**:
The Jigsaw Puzzle Doctor,
c/o Quantum Enterprises,
5 Shute Row,
IMPORTANT NOTICE TO CUSTOMERS OUTSIDE OF THE EU: To avoid uneccessary customs duty, when completing the customs form please do not mark the value of the package as greater than US$25 (£18). If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer.
Please see the box to the right and STEP 4 for more information about methods of payment
**IMPORTANT: The Jigsaw Doctor (Quantum Enterprises) will not be held responsible for jigsaw puzzle pieces lost in the mail. Please see our terms and conditions for more information.
STEP 3 (OPTIONAL) - Send us a copy of the picture FROM THE BOX (not a picture of the completed jigsaw showing the missing piece(s))
(You can skip this step if you don't have the picture or a flatbed scanner or a digital camera, or are happy to let the Jigsaw Doctor try and re-create the missing part of the image using clues from the surrounding pieces).
Please note that it is a picture of the missing section of the jigsaw puzzle picture that we require (i.e. FROM THE BOX LID), and not a photograph of the puzzle with the missing piece.
We request the picture from the box so that we can see the part of the image that is missing. A photograph of the puzzle with the piece missing does not provide us with the information we require.
If you have the box or packet with the picture of what your finished jigsaw puzzle looks like, it will help the Jigsaw Doctor if you can send a scanned image of the relevant part of the picture. If you have a flatbed scanner you can ulpoad a copy of the picture to the Jigsaw Doctor when you place your order. A digital photograph is also helpful, but only if it's of the box lid.
Don't worry if you can't get the whole box or picture on the scanner. You only need to send the part of the picture that contains the missing piece(s).
Scan the picture at 300 DPI (dots per inch) using FULL COLOUR. Usually the scanner's default settings should produce good results. If the picture comes out too light or too dark, or the colours look "washed out" or wrong, try changing the settings until you get better results.
Save the scanned picture as a JPEG file using your own name in the filename (e.g. johnsmith1.jpg).
Upload the image when you place your order. Whether you are a UK customer paying by cheque or postal order, or any customer paying on-line, you will have the opportunity to upload your image when you go to the payment page.
If you wish, you can send us a a cut out of the missing part of the picture from the box lid with the surrounding pieces. (We cannot return the box lid section as it will cost too much to mail back to you).
Some jigsaw puzzles also contain a poster of the completed picture which is also acceptable to send to us with the surrounding pieces.
(You can skip this step if you are redeeming a Gift Certificate)
All customers may pay for the Jigsaw Doctor service on-line via the PayPal secure credit card transaction service (A PayPal account is NOT REQUIRED to pay online).
Customers in the UK may also pay by cheque or postal order. IMPORTANT: You should still click the payment button below if you wish to pay by cheque or postal order. You will be taken to our main shopping website where you will be asked to provide your details. UK customers may choose the 'Print Order Form' option. The printed order form, which will contain all of your details and order, can then be placed in your envelope with the surrounding pieces. Please make Cheques and Postal Orders payable to 'Quantum Enterprises'
If you wish to purchase more than one replacement piece, simply change the quantity on the payment page.
Once the Jigsaw Doctor has received your order you will receive confirmation by e-mail. You will also receive confirmation when we receive your surrounding pieces in the mail.
Please allow for international postal delays.
Credit card debits will be securely made in your own currency.
Please allow up to 14 days to produce your replacement jigsaw piece(s) from receipt of your order. Please also allow for international postal delays.
Service Price £6.99 ($ *) per piece
Handling & Shipping Charges (for 1 piece*):
UK 1st Class: £1.40
UK Signed For (Recommended!): £2.50
USA & Rest of the world Standard Airmail: £4.00
USA & Rest of the world Airmail - International Signed For (Recommended!) : £9.30 ($ *)
* Handling & shipping charges are given for one piece. Additional pieces will increase the shipping charge, but will not necessarily multiply it. You can review the total shipping cost before you finalise your payment.
Important notes about shipping
We strongly recommend that you use a 'signed for' service for shipping your returned pieces. For UK deliveries we use Royal Mail Recorded Delivery. For international deliveries we use International Signed for. Both of these services have some compensation for loss. We recommend that you use a similar service to send your jigsaw puzzle pieces to the Jigsaw Doctor. The Jigsaw Doctor is not responsible for any losses in the mail and we recommend you review and consider the possibility and cost of such a loss, particularly if your jigsaw puzzle is irreplaceable. Please see our Terms & Conditions for more information.
IMPORTANT NOTICE TO CUSTOMERS OUTSIDE OF THE EU: To avoid uneccessary customs duty, when completing the customs form please do not mark the value of the package as greater than US$ (£18). If this is not complied with, and customs apply import duty, we will have no option but to pass this cost on to the customer
Mail the jigsaw puzzle pieces, and required information to:
The Jigsaw Puzzle Doctor,
c/o Quantum Enterprises,
5 Shute Row,
Clicking on the above button will take you to our main shopping website where you will be asked to make your payment. UK customers should still click the payment button above if you wish to pay by cheque or postal order. You may choose the 'Print Order Form' rather than PayPal option.
* Currency data courtesy coinmill.com and is supplied as a guide only. Please check the current exchange rates and see our Terms & Conditions for more information.
Prices are based on single purchases. Discounts are available for purchases of the same design.