 Here
are some of the common questions you may have about our Jigsaw
Puzzle Piece replacement service.
If we haven't answered your question here, please use the
Contact Us page to send us your question.
What type of jigsaw puzzle pieces
can you replace?
Our service is unique because the Jigsaw Doctor can reproduce
the cardboard pieces that you find in jigsaw puzzles that can
have many thousands of pieces. We specialise in this type of
jigsaw puzzle piece replacement. If you have a wooden jigsaw
puzzle that has a missing piece, please go to Bob
Armstrong's website (wooden jigsaw puzzles), or Lisa
Lee's web page (specifically TUCO jigsaw puzzles) to find
out how to replace your piece.
What do I need to do to purchase
a replacement jigsaw puzzle piece from the Jigsaw Doctor?
All we will ask you to do is mail the pieces that surround
the missing jigsaw puzzle piece, and e-mail a copy of the picture
if you are able to scan it. This is all we need to make your
replacement piece. We do not need you to send the entire puzzle
and box. Click here for full instructions
and to purchase.
Do you need the original picture
to reproduce the missing piece?
Although it really does help if you've got it, it is not
vital that you supply a copy of the picture of your jigsaw puzzle.
The Jigsaw Doctor can build up the missing part of the picture
using clues from the surrounding pieces. However, if each piece
contains a lot of detail, or the missing piece contains an important
part of the image, then it is best to send the picture if you
have it.
How much does it cost for a
replacement jigsaw puzzle piece?
Our replacement jigsaw puzzle piece service costs only £4.99
($8.98*) per piece. Click here for full
instructions and to purchase.
*$ Prices based on an exchange rate of £1 = $1.80.
Please check current exchange rates.
How long does it take you to
make a replacement piece?
Please allow up to 14 days to produce your replacement jigsaw
piece(s) from receipt of your order. Please also allow for international
postal delays.
Can you replace more than one
piece at a time?
Yes, if you have more than one piece missing in your jigsaw
puzzle, or if you have several jigsaws that you want to have
repaired at the same time, you can order multiple replacement
pieces. Simply change the quantity on the PayPal order screen
when you add the service to your Shopping Basket, or send the
correct amount via cheque, postal order or money order if you
are paying by one of these methods.
Click here for full instructions and to
purchase.
What happens if there are two
adjacent missing pieces?
If there are two adjacent missing pieces that require replacement,
they will be replaced with one larger piece.
Can you reproduce edge pieces
or pieces that are strangely shaped?
Yes, the Jigsaw Doctor can replace edge pieces as easily
as interior pieces. Generally the shape will not be a problem,
although replacement pieces with particularly small 'arms' will
be more fragile and easier to break than larger more standard
shaped pieces. Such pieces generally have additional reinforcement
added, but should still be treated with care. Also see the next
question below.
What are the pieces made of,
and how strong are they?
The Jigsaw Doctor has developed a special method and technique
that uses a special epoxy putty to re-create missing pieces.
The material used to make the replacement sets like hard plastic
and is very strong, but will break if mis-handled. Treat is like
your other pieces and it should be ok, but don't bend it or tread
on it!
How accurate a reproduction
will the replacement piece be?
 Your
hand-made replacement jigsaw puzzle piece will be a good approximation
of the original missing piece. This will include the chamfer
effect around the edge that is caused by the way that the pieces
are pressed.
The material used to reproduce your missing piece will be a different
colour to the original cardboard.
Colour matching will be as close as possible to the original,
but is not guaranteed to be 100% perfect. (It will be difficult
to spot the replacement without reasonably close examination).
Please also see our Terms &
Conditions.
I've just bought a brand new
jigsaw puzzle and found it was supplied with a piece missing.
What should I do?
If you've just bought a brand new jigsaw puzzle and think
that it is defective in any way, contact the manufacturer. They
should be able to supply a replacement for your missing piece.
There are links to most of the main manufacturers on our links page.
You are based in the UK, but
do you supply worldwide?
 The Jigsaw Doctor
(part of Quantum Enterprises) is based in the United Kingdom,
but we will supply worldwide.
Prices are quoted in UK Pounds Sterling, with an approximate
conversion in US Dollars. However, provided you have a valid
credit card, we will accept your order from most major countries
in the world in any of the main currencies. Don't worry about
converting the UK price into your currency, your credit card
company will do this when you make your payment.
Payment may be made in the following ways:
- On-line via the PayPal secure credit card transaction service.
- International Money Order (in Pounds Sterling)
- Cheque (UK only)
- Postal Order (UK only)
Please make Money Orders, Postal Orders and Cheques payable
to 'Quantum Enterprises'
Do I need a PayPal account to
make a payment on-line?
No, you do not need to have a PayPal account. For some time
now PayPal has not required that buyers need to create a PayPal
account to use the credit card payment service.
Why does it cost so much for
shipping?
Shipping costs are higher than usual, as we will return your
original jigsaw pieces and replacement piece using a service
that requires a signature upon receipt. For UK deliveries we
use Royal Mail Recorded Delivery. For international deliveries
we use International Signed for. Both of these services have
some compensation for loss. We recommend that you use a similar
service to send your jigsaw puzzle pieces to the Jigsaw Doctor.
The Jigsaw Doctor is not responsible for any losses in the mail
and we recommend you review and consider the possibility and
cost of such a loss, particularly if you jigsaw puzzle is irreplaceable.
Please see our Terms & Conditions
for more information.
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