Here are some of the common questions you may have about our jigsaw puzzle piece replacement service.
General questions about payment methods /problems, shipping, etc. (This will open in a new window and take you to the main Quantum Enterprises website)
Our service is unique because the Jigsaw Doctor can
reproduce the cardboard pieces that you find in jigsaw puzzles
that can have many thousands of pieces. However, we can also
use the same process and materials to replace wooden jigsaw
If you have a wooden jigsaw puzzle and wish to have the missing piece specifically replaced with a wooden replica, please go to Bob Armstrong's website (wooden jigsaw puzzles ), or Lisa Lee's web page (specifically TUCO jigsaw puzzles ) to find out how to replace your piece.
All we will ask you to do is mail the pieces that surround the missing jigsaw puzzle piece, and upload a copy of the picture if you are able to scan, photograph or find one on the web. This is all we need to make your replacement piece. We do not need you to send the entire puzzle and box. Click here for full instructions and to purchase.
Although it really does help if you've got it, it is not vital that you supply a copy of the picture of your jigsaw puzzle. The Jigsaw Doctor can build up the missing part of the picture using clues from the surrounding pieces. However, if each piece contains a lot of detail, or the missing piece contains an important part of the image, then it is best to send the picture if you have it.
The price of a replacement piece depends upon its size**. Please visit the prices page for full details on how to measure the size of your missing piece and find the cost to replace it. This page also includes postage prices.
** We reserve the right to charge extra for the replacement of extremely large jigsaw pieces.
Please allow up to 14 days to produce your replacement jigsaw piece(s) from receipt of your surrounding pieces. Please also allow for international postal delays.
Yes, if you have more than one piece missing in your jigsaw
puzzle, or if you have several jigsaws that you want to have
repaired at the same time, you can order multiple replacement
pieces. Simply change the quantity on the order page when you
add the service to your Shopping Basket, or send the correct
amount via cheque, postal order or money order if you are
paying by one of these methods.
Click here for full instructions and to purchase.
If there are two adjacent missing pieces that require replacement, they will be replaced with one larger piece and only charged for as one replacement piece of the larger size.
Yes, the Jigsaw Doctor can replace edge pieces as easily as interior pieces. Generally the shape will not be a problem, although replacement pieces with particularly small 'arms' will be more fragile and easier to break than larger more standard shaped pieces. Such pieces generally have additional reinforcement added, but should still be treated with care. Also see the next question below.
Yes we can, but on this occasion it will really help to have a close up picture of the area containing the missing piece from the box.
Although we have some metallic marker pens to try and reproduce the effect, the replacement will never be as good as the surrounding pieces. Having said that, we have successfully replaced a number of foil covered pieces without complaint.
We have some glow-in-the-dark pens and paint to add the fluorescent effect, but as with the metal foil pieces, the effect on the replacement will never be as good as the surrounding pieces. Once again we have successfully replaced glow-in-the-dark pieces without complaint.
No, we cannot replace 3D jigsaw pieces. This is because you use the surrounding pieces as a mould to make the replacement piece - something that we cannot do with a 3D piece.
Yes we can, although the replacement will be in our special epoxy putty rather than foam or cork.
The Jigsaw Doctor has developed a special method and technique that uses an epoxy putty to re-create missing pieces. The material used to make the replacement sets like hard plastic and is very strong, but will break if mis-handled. Treat is like your other pieces and it should be ok, but don't bend it or tread on it! Wooden jigsaw pieces will be replaced with the same material.
Your hand-made replacement jigsaw puzzle piece will be a
good approximation of the original missing piece. This will
include the chamfer effect around the edge on cardboard pieces
that is caused by the way that the pieces are pressed.
The material used to reproduce your missing piece will be a different colour to the original cardboard or wood.
Colour matching will be as close as possible to the original, but is not guaranteed to be 100% perfect. (It will be difficult to spot the replacement without reasonably close examination).
Please also see our Terms & Conditions for more information.
If you've just bought a brand new jigsaw puzzle and think that it is defective in any way, contact the manufacturer. They should be able to supply a replacement for your missing piece. There are links to most of the main manufacturers on our links page.
If we have not answered your question here, please go to the Contact Page to call us or send us a message.